Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ritmodanceall@gmail.com. Please note that returns will need to be sent to the following address: 14 Rue Galilée 69100 Villeurbanne, France.

If your return is accepted, you will send you the item to addres mentioned before Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at ritmodanceall@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds / Store Credit

Once we have received and inspected your return, we will notify you whether it has been approved.  If approved, no monetary refund will be issued. Instead, you will receive a store credit voucher for the approved amount, which can be used exclusively on our website.

The store credit is valid for 12 months from the date of issue and can be used towards any purchase on our website.

Please note that store credit is non-refundable and cannot be exchanged for cash.

If you have any questions regarding your return or store credit, please contact us at ritmodanceall@gmail.com.